friendly reminder that in psychology school people are taught that anger is a secondary emotion, so next time you make someone mad, remember that it’s because they were originally hurt or upset
This makes a lot of sense.
Seriously. Never forget.
they teach this in wilderness. my group (men aged eighteen to twenty five) was full of dudes with anger problems and every single one was simply unwilling to acknowledge feeling hurt, scared, or sad. this post is hella true.
Fact they teach you this is group therapy too.
(via zeroyalviking)
(via antstafermodblog)
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So my most memorable retail story is about this woman who came in. Slight warning because this woman was really racist and threatened our employees. To me and my one managers knowledge she was actually the manager or president of a company nearby our store (I won’t give away the store but I won’t shop there).
She comes inside while I’m on the side and so our person on our food line is taking her order. I’m not really sure what she ordered but I know she wanted toast and the meal didn’t come with toast so she also rings up some toast (it cost like 75 cent). I go over to make sure she’s been helped. Anyway, the conversation starts off pretty odd. She mentions cats and how she thinks people shouldn’t own animals if they’re going to allow them to go out and get pregnant. Like, 30 seconds later she starts freaking out. Like she’s throwing a tantrum, yelling and screaming about where her toast is. Why she hasn’t gotten her toast yet. Then, she realizes our cooks in the back aren’t “American”. Everyone on our hot/sandwich/salad line is spanish. So she starts yelling at the cooks in the back That they’re laughing and she wants to know what’s so funny and that they should speak in english and she wants her 75 cent fucking toast. Then, she actually starts threatening our cooks that they should go back to their own country and someone should line them up and shoot them in the back of the head. And going on about how she wants her money back for her toast
Well, we got our GM up here and he refunded her money and she left but like, that is the one story I will always remember about my job.