fuck-customers:

I used to work at a retail store located in a mall. One of the worst…and best transactions I’ve ever had was an older lady and her daughter. As I was still in the process of ringing up my customer, she butts in before I even hand the receipt. A bit put off, I turn to her and her impatient daughter and smile, you know, that annoyingly fake smile that almost hurts? I ask the standard questions (how’s your day, did you find everything okay?) and she just cuts me off, dumping her overfilled carts (yup, carts with a plural) on my checkout counter. One of the hangers almost smacked my chin while another did scrape my hand. Not even looking apologetic, her daughter shoves a phone in my face asking if she could use this coupon multiple times. Since I’ve had 3 years working there and I was already planning to quit soon, I let my annoyance bleed through. “Ma'am, I can’t see the coupon if the phone is that close to my face.” Huffing in anger, the daughter pulls back her arm so I can better see. As I’m reading the information on the coupon, the mother is busy shoving the clothes in my direction, which is already spilling over the counter. I push push back on the clothes because honestly, shoving them in my direction is not going to make me scan your damn items. The mother glares at me and just drops another armful of clothes, sniffing in disdain. Finished reading the info on the phone, I let them know that “this coupon is good for one time use and can NOT be used for clearance items.” Lo and behold, almost all of their items are clearance.
Both the daughter and the mother just stare at me for a few seconds before blowing up. They start saying that it’s a “bunch of bullshit” and that “your store and it’s coupons suck” and “what shitty service” and “we aren’t going to buy these clothes, we’ll go elsewhere” and this point I’m just smiling (and not a fake smile) because their petty tantrum is doing nothing for them but making them look like a couple of jerks. At this point, one of my bosses comes by to help with the growing line. Not giving a shit that they’re in hearing distance, I grab a handful of their items, toss it in the clothes bin and go “Maybe next time you should read the coupon instead of shopping beforehand? That could save EVERYONE a lot of time.” One of the customers heading towards my boss’ register ends up uproariously laughing and going “DAMN, YA’LL OL'E BITTIES GOT TOLD”

Their expressions at both my statement and that amazing customer’s statement literally made my day.

I ended up hi-fiving that customer after they left in a huge huff, and my boss and I ended up having a good laugh about it afterwards.