clientsfromhell:

A client who’d already proved to be difficult contacted me months after receiving the final deliverable.

Client: Your project was all wrong. You need to redo it.

Me: Okay. Let’s set up a call to go through and decide what you want changed.

Client: I don’t have time for that. Let’s just schedule when you can come and present the revised project to the team and that will be your deadline.

Me: It will be worth an hour of your time on the phone to give me feedback before commissioning an entirely revised project and paying for me to travel and present it. ESPECIALLY if you’re unhappy with the job I’ve already done.

She reluctantly agrees, and we schedule a phone meeting. Which she cancels. So we reschedule, and she cancels.  

Client: Can you reschedule for next Tuesday?

Me: Okay.

Client: (apparently annoyed at me) I can’t meet on Tuesday, I have a trade show to attend.

So, apparently I’m responsible for not only re-delivering a product that was already signed off on, I have to know when she double books herself to meet me. Awesome.