Two years ago I made a website for a client and implemented a small Content Management System so they can change few things like quotes and references and so on. They didn’t use it at all. Everything on the site was the same for over two years.

Last week I got a call from a new employee of the client’s company asking for “access to the website.” I wasn’t really sure what she meant, but I sent her the details to log in to the CMS.

She emailed me back demanding “full access to all of the content” because she “wants to make more changes to the site.” She eventually asked for access to the server.

I tried to explain why this would be a bad idea but she insisted and told me she knows how to handle “those things.” Eventually I sent her the FTP access data.

Yesterday I got a call from her again.

Client: Did you take the site down?

Me: The site? I haven’t touched it for over two years. So no.

Client: Well, it’s not working!

Me: Did you change anything yourself?

Client: I just deleted all the unnecessary files.

Me: Really. And it’s not working anymore.

Client: No! Did you change something?