Client: Hi, I need some help with my Mac.
Every time I turn it on, it shows a question mark.
Me: That sounds like
your computer doesn’t recognize a boot drive on your device. How long ago did
this happen?
Client: Oh, I just
bought this computer from my friend. Great deal! Less than $500. She also
bought me a new hard drive for me. So nice of her!
Me: Ok, so when she
installed the new drive, did she restore the data from the previous drive to
the new one?
Client: I don’t know
why she would do that. Also, I put in the drive myself. It should work!
Me: So you put in a
new hard drive, and expected it to just work?
Client: But it’s a Mac! It should just work, right?