I work for a fire extinguisher company as their IT guy. It’s a family run business so everyone is old and technology illiterate. This client from hell asked me to figure out why his computer was so slow. I check out his laptop – it has decent specs, and the CPU wasn’t getting too overworked. I ended his unnecessary processes through task manager, ran a C: cleaner, defragged the hard drive, ran a virus scan. Then, I left him to his computer. Five minutes later he comes back angry.

Client: My computer is still slow. 

Me: Well, let me take another look.

So I looked at it again and saw no problems.

Me: Honestly, nothing seems that slow as I’m using this. What are you trying to do?

Client: Open my email!

Me: Which program are you using?

Client: Internet explorer.

Ding ding ding.