“I have a TV to pick up.” Says the customer.

“Oh yeah no problem! Let me just put in your order number.” I say, then frown. “Uh sir it doesn’t look like you ordered this item at our store.”

“The other store didn’t have it so I came here to pick it up.”

“I’m sorry sir but you’ll have to either cancel this order and re-buy it here or change this order to pick up at this store.”

The customer shakes his head “I can’t just pick up the TV?”

“No sir you ordered it at the other store, so it’s coming out of their store. We can’t give you an item that wasn’t ordered at our store.”

“But they won’t have it for another three days and I’m a county over so I’ll have to pay more tax if I do that!”

Oh yes. Because 1% more tax is totally worth the gas and time coming over here from there.