vampire-money:

murderxbaby:

kirsty-not-kristy:

amoxli:

ok so I don’t usu reblog this stuff here but last year I had a horrible experience with an Airbnb host who threatened to bust my kneecaps, stalk me and murder me right? And not only did I GO TO THE POLICE before cancelling the reservation, but I also provided copies of that documentation to Airbnb customer service (I should mention after hunting down that number in the depths of the stupid internet and being on hold for an hour). Did they give me a refund for the months I’d paid in advance? No - they accused me of lying!

A few weeks later in a fit of desperation, a coworker suggested I tweet to Airbnb. Ok. I have maybe 30 followers on Twitter, and didn’t really use it at the time, but I thought, fuck it. Nothing to lose now. I made a half assed attempt at an overly indignant tweet with plenty of capitalization, and you know what happened?

Within the HOUR. It was taken down. I was DMed by a CSR. And I was given a FULL. REFUND.

$1500 like THAT.

I don’t know what kind of dystopic fucking reality we live in where police reports mean nothing and the PR value from a half assed tweet to 30 followers outweighs the safety of my kneecaps, but. Social media… Lesson learned, I guess.

Rebooting this addition because holy shit???

PR people work in corporate HQs with actual leverage. Customer service tends to be outsourced to poorly treated, underpaid folks with no power and nothing but stress on their plates. It’s BS but yeah, that’s why things can happen that way. 

Because when you complain on social media everyone can see it. You ruin their reputation. It can blow up. You can ruin the business. They’re obligated to care. I’ve skipped complaining anywhere else, I just contact the twitter people now.