Similar, but only tagentially related, this is also why we need Net Neutrality to be re-established because internet and phone companies can deprioritize people's data and phone calls willy nilly which can harm people's ability to access emergency help.

Verizon did this with fire departments in California during wildfires.

This is also why internet should be classified as an essential service.

In a lot of places it is illegal for internet to be a public utility, so until those laws are repealed, laws must be enacted to keep the for profit companies in check to protect people's well-being.