reliabledragon:

To me, the best embodiment of modern capitalism is in the phrase “please hold, we are experiencing higher than usual call volume”. I know it’s a lie. You know it’s a lie. But you still hear that line every time you call, regardless of the day or time, because it shifts the blame. It tries to prompt you to blame the other callers instead of asking, “Hey, why are they deliberately understaffing their call centers and making it so difficult to get help?” It takes a failing caused by deliberate, profit-focused management choice, and turns it into a problem with the people using the system, rather than one with the system itself. And that pattern, to me, is the epitome of the modern corporate system.